ArchiveAugust 2017

Artificial Intelligence

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Today’s newsletter serves no other purpose than to be a momentary distraction.  I’ll resume normal course next week. Now, to your distraction: Topic of the Week: Artificial Intelligence I am thoroughly amused by Artificial Intelligence right now. First, I find the current debate between Mark Zuckerberg and Elon Musk fascinating.  In case you’re getting up to speed, here’s my quick...

Rules For Professional Communication

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Before we dive into this week’s topic, I want to share a piece of feedback from last week that I found particularly amusing. In short, my friend asserted that the situation “my friend” encountered was a brilliant strategic move in order for the the company to become profitable. Here’s his take on the strategy: “First, underpay and abuse the drivers.  This leads to...

Customer Disservice

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Topic of the Week: Customer Disservice Let’s talk about a situation that happened to “my friend” last week with a certain ride sharing app. Let’s call this app “Shmuber” to maintain anonymity and avoid a defamation lawsuit. Here’s what happened: My friend was charged an extra fee. My friend disputed the fee. Shmuber’s support team politely rejected my friend’s request three separate times.  My...

Danielle O'Rourke

Recovering Investor. Mom. Wife.

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